Privacy Policy

1. Who we are

ASCEND is a private strength & conditioning coaching platform operated by Ascend Performance HQ, Hyderabad, Telangana, India (“we”, “us”, “the coach”). We are responsible for your personal data under India’s Digital Personal Data Protection Act, 2023 (DPDP Act). Questions about your data can be sent to rufusharsha1@gmail.com.

2. What we collect

• Account details: your name, login ID, and optionally your email, phone number and profile photo.
• Physical and health information: age, height, weight, sport and position, training goals and experience, injury notes, and body or performance measurements you or your coach record.
• Training data: the programs and workouts assigned to you, the sets, reps and weights you log, session notes and personal records.
• Messages: chat messages and any files exchanged with your coach, plus private notes your coach keeps about your training.
• Technical data: login sessions and basic technical logs (such as IP address and browser type) kept by our hosting providers for security.

We do not collect payment card or bank details in the app. Payments are made directly to the coach outside the app.

3. Why we use it

• To build your training programs and coach you.
• To track your progress, sessions and personal records.
• To let you and your coach message each other.
• To keep your account secure and the app working.

We never sell your data, and we do not use it for advertising.

4. Your consent

We process your data based on your consent, which you give when you start using ASCEND. You can withdraw consent at any time by emailing rufusharsha1@gmail.com. If you do, we will stop processing your data and close your account, which means we can no longer coach you through the app.

5. Athletes under 18

We coach athletes under 18 only with the consent of a parent or legal guardian, obtained before the athlete’s account is created. The parent or guardian can exercise all the rights in this policy on the athlete’s behalf. We do not track, profile or show advertising to children, and we use their data only for coaching.

6. Who can see your data

Only you and your coach can see your data. We do not share it with other coaches, physiotherapists or any other third party. To run the app we use these service providers, who store or process data on our behalf under strict security terms:

• Supabase: database, login and file storage. Your data is stored in Mumbai, India.
• Cloudflare: website hosting and security. Requests pass through Cloudflare’s global network.
• Google Fonts: supplies the fonts used on the site, which means your browser shares its IP address with Google.

We may also disclose data where required by Indian law or a lawful order.

7. How we protect it

All traffic is encrypted over HTTPS. Access to data is restricted by account, so athletes can only see their own information. Training videos and photos are kept in private storage and shown through links that expire. No system is completely secure, but if a data breach affects you we will notify you and the Data Protection Board of India as the law requires.

8. How long we keep it

We keep your data while you train with us. After you stop training with us, we keep it for up to 6 months in case you return, and then delete it. You can ask us to delete it sooner at any time.

9. Your rights

Under the DPDP Act you have the right to:

• Get a summary of the personal data we hold about you and how we use it.
• Have inaccurate or incomplete data corrected or updated.
• Have your data erased.
• Nominate someone to exercise your rights if you die or become unable to.
• Have your complaints addressed by us.

To use any of these rights, email rufusharsha1@gmail.com. If you are not satisfied with our response, you can complain to the Data Protection Board of India.

10. Contact and grievances

Ascend Performance HQ, Hyderabad, Telangana, India. Email: rufusharsha1@gmail.com. WhatsApp: message us on WhatsApp. We aim to reply within 7 days, and always within the time the law requires.

11. Changes to this policy

If we change this policy, we will update the date at the top and tell you in the app about any significant change.